1. Introduction

This Privacy Policy ("Policy") sets out how Wilmar Kitchen Concepts Pte Ltd ("we", "us", or "our") collects, uses, discloses, and protects personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore.

This Policy applies to all personal data in our possession or under our control, including personal data collected through our:

• Website(s)
• Mobile or web-based applications
• Online ordering / pre-order platforms
• Physical operations (e.g. outlets, central kitchen, school canteen services)

2. Definition of Personal Data

"Personal Data" refers to data about an individual who can be identified from that data or from that data combined with other information accessible to us. Examples include:

• Name, contact number, email address
• Payment and billing details
• Order history and preferences
• Student / parent details (where applicable)
• Device or system identifiers (e.g. IP address)

3. Collection of Personal Data

We may collect Personal Data through the following means:

• Online forms (registration, pre-orders, enquiries)
• POS or payment transactions
• Customer service interactions
• Cookies or analytics tools (where applicable)
• Third-party service providers (e.g. payment gateways)

Personal data is collected only for reasonable and notified purposes with consent, unless otherwise permitted under applicable laws.

4. Purpose of Collection, Use and Disclosure

We may collect, use, or disclose personal data for the following purposes:

Operational & Service Delivery

• Processing orders and payments
• Managing pre-orders and collections
• Customer service and support

Administration

• Account creation and user verification
• Communication of service updates or changes

Business & Compliance

• Internal reporting, audits, and risk management
• Compliance with legal or regulatory requirements

Marketing (where applicable)

• Sending promotions, offers, or updates (with consent)

We will only use personal data for purposes that a reasonable person would consider appropriate and that have been communicated to you.

5. Disclosure of Personal Data

We may disclose personal data to:

• Service providers (e.g. IT systems, payment processors)
• Business partners or vendors
• Professional advisors (legal, auditors)
• Government or regulatory authorities (where required)

All third parties are required to protect personal data consistent with applicable laws.

6. Consent

By providing your personal data, you consent to its collection, use, and disclosure as outlined in this Policy.

You may withdraw your consent at any time by contacting us. Please note that withdrawal may affect our ability to provide services.

7. Data Protection and Security

We implement reasonable administrative, technical, and physical measures to protect personal data, including:

• Access control and restricted access
• Secure systems and encryption (where applicable)
• Regular monitoring and audits

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes stated or as required by law. When no longer required, data will be securely deleted or anonymised.

9. Your Rights

Under applicable laws, you may:

• Request access to your personal data
• Request correction of inaccurate data
• Withdraw consent for data use

We will respond within a reasonable timeframe in accordance with PDPA requirements.

10. Cookies and Tracking Technologies

Our platforms may use cookies or similar technologies to:

• Improve user experience
• Analyse system performance
• Support service functionality

You may manage cookie settings via your browser.

11. Data Transfers

Where personal data is transferred outside Singapore, we will ensure that a comparable level of data protection is maintained.

12. Updates to This Policy

We may update this Policy from time to time. The latest version will always be published with the updated effective date.

13. Contact Us

For enquiries or requests regarding this Privacy Policy, please contact us at:

• Email: wil-sams-parentsupport@sg.wilmar-intl.com